Terms of service
Welcome to Monte. By using our website or purchasing our products, you agree to the terms below. We’ve kept them clear, fair, and human.
About us
Monte is operated by Monte Inc Ltd, a company registered in England and Wales under company number 15188313, with its registered office at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
If you need to get in touch, you can email us at help@monteplc.com.
Using our website
You’re welcome to browse, shop, and enjoy the site — just don’t misuse it. This means no unlawful activity, no attempts to interfere with how the site works, and no copying, scraping, or reusing content without permission.
We reserve the right to restrict or suspend access to the site if it’s being misused.
Products and information
We do our best to describe our products accurately and clearly. That said, colours, textures, and results may vary depending on your screen, how the product is used, and your hair type.
Our products are cosmetic grooming products, not medical treatments. Any results shown or described are illustrative and not guaranteed.
Orders and payment
When you place an order, you’re making an offer to purchase. An order is only accepted once we’ve confirmed it by email.
All prices are shown in pounds sterling unless stated otherwise. We reserve the right to refuse or cancel orders, including where pricing or availability errors occur.
Payments are processed securely by third-party payment providers. We don’t store your full payment details.
Delivery
Delivery times are estimates, not guarantees. We’re not responsible for delays caused by couriers, customs, or events outside our control, but we’ll always do our best to help if something goes wrong.
Risk passes to you once the order has been delivered to the address provided.
Returns and refunds
Details of returns, refunds, and our 40-day money-back guarantee are set out in our Returns Policy, which forms part of these Terms.
Hair type and suitability
Monte is designed specifically for hair types 1a–1b. How the product performs may vary depending on hair type, usage, and styling habits. This is particularly relevant to our money-back guarantee, which applies when the product is used on the hair it’s designed for.
Intellectual property
All content on this site — including text, images, branding, and design — belongs to Monte or our licensors. You may not copy, reproduce, distribute, or use any part of the site for commercial purposes without our written permission.
User conduct
You agree not to use the site in any way that is unlawful, harmful, or disruptive, or that interferes with the operation or security of the website.
Limitation of liability
To the fullest extent permitted by law, Monte is not liable for indirect or consequential losses, including loss of profits or loss of enjoyment.
Nothing in these Terms limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence.
Indemnity
You agree to indemnify and hold Monte harmless against any claims, losses, or damages arising from misuse of the site or breach of these Terms.
Third-party services
Our website may include links to third-party websites or services. We’re not responsible for their content, policies, or practices.
Changes to these terms
We may update these Terms from time to time. Any changes will be posted on this page, and continued use of the site means you accept the updated Terms.
Governing law
These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
Company information
© Monte Inc Ltd
Company number 15188313
Registered in England and Wales
Registered office: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Contact: help@themonteclub.com