Privacy policy
At Monte, we respect your privacy and take the responsibility of handling your personal data seriously.
This Privacy Policy explains how we collect, use, store, and protect your information when you interact with us — whether you’re browsing the site, placing an order, or getting in touch. We operate in line with applicable data protection laws, including the UK GDPR and EU GDPR.
Information we collect
We may collect personal information when you:
- Visit or browse our website
- Place an order or subscribe to our services
- Create an account
- Contact us or interact with us online
- Sign up to marketing communications
The information we collect may include your name, email address, phone number, delivery address, payment details (processed securely by third-party providers), IP address, and information about how you use our website.
We only collect what we need, and we don’t collect anything without a reason.
How we use your information
We use your information carefully and only where it’s necessary to run our business properly and improve what we offer. This includes:
- Processing and fulfilling orders
- Managing accounts, subscriptions, and customer support
- Communicating with you about your order or account
- Improving our website, products, and services
- Sending marketing communications where you’ve chosen to receive them
- Meeting legal and regulatory obligations
Under data protection law, we rely on the following lawful bases to process your data:
- Performance of a contract (for example, fulfilling an order)
- Legal obligations (such as accounting, tax, and fraud prevention)
- Legitimate interests (like improving our website or responding to enquiries)
- Consent (for marketing communications and non-essential cookies)
Cookies and similar technologies
At Monte, we use cookies to make sure our website works exactly as it should — smoothly, securely, and without fuss.
Some cookies are essential. They help the site function properly, from navigating pages to completing purchases. Without them, things simply wouldn’t work.
Other cookies help us understand how the site is used. They show us what’s working well, what’s not, and where we can improve — so we can keep things fast, clear, and easy to use.
We believe good design extends to digital privacy. You’re always in control. You can review, manage, or change your cookie preferences at any time, and we’re transparent about how and why each type of cookie is used.
Types of cookies we use
Essential cookies
These cookies are always on. They’re needed for the website to function properly — things like page navigation, secure checkout, and remembering what’s in your basket.
Analytics cookies
These help us understand how people use the site. We use this information to improve performance, fix issues, and make considered decisions about future updates. The data is collected in an aggregated, anonymous way.
Marketing cookies
These cookies help us show relevant content and measure the effectiveness of our marketing. They may be set by us or by trusted third-party partners. You can choose whether or not to allow analytics and marketing cookies.
Managing your cookie preferences
You can update your cookie preferences at any time by returning to the relevant settings or using the cookie settings link on our site. If you choose to disable certain cookies, some parts of the website may not work as smoothly as intended.
Third-party cookies
Some cookies are placed by third-party services we use, such as analytics or payment providers. These third parties may collect information directly from your device in accordance with their own privacy policies.
Sharing your data
We may share personal data with trusted third parties who help us operate our business — for example:
- Payment processors
- Fulfilment and delivery partners
- Website, analytics, and IT service providers
- Marketing platforms
All third parties are required to handle your data securely and in accordance with data protection law.
We do not sell your personal data.
International data transfers
Some of our service providers may be based outside the UK or EEA. Where this happens, we ensure appropriate safeguards are in place to protect your data, in line with data protection law.
How long we keep your data
We keep personal data only for as long as it’s necessary for the purpose it was collected — whether that’s fulfilling an order, providing support, or meeting legal requirements.
When data is no longer needed, it’s securely deleted or anonymised.
Your rights
Under data protection law, you have the right to:
- Access the personal data we hold about you
- Request corrections to inaccurate information
- Request deletion of your data
- Object to or restrict how we process your data
- Withdraw consent at any time, where applicable
- Request a copy of your data in a portable format
To exercise any of these rights, just get in touch using the details below.
Contact us
If you have any questions about this Privacy Policy or how we handle your data, you can contact us at:
help@monteplc.com
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe your data protection rights have been infringed.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in the law or how we operate. Any updates will be posted on this page.