Shipping policy

Where we ship

We currently ship orders to a range of countries. Available destinations may change from time to time, and the most up-to-date options will always be shown at checkout.

Processing times

We usually process and ship orders within 3–5 business days. Once your order ships, you’ll receive an email with tracking details.

Delivery times and costs

Delivery times and costs are shown at checkout and depend on your location and the shipping option selected. Delivery timeframes are estimates and are not guaranteed.

Once your order has been dispatched, you’ll receive a confirmation email which may include tracking information, where available.

Customs, duties, and taxes

For orders shipped internationally, local taxes, customs duties, or import fees may be applied by the destination country. These charges are the responsibility of the recipient and are not included in our product prices or shipping costs.

Delivery issues

Please make sure your delivery address is complete and accurate. We’re not responsible for delays or failed deliveries caused by incorrect or incomplete address details provided at checkout.

If a delivery attempt is unsuccessful or a parcel is returned to us due to non-collection, we may need to charge an additional fee to resend your order.

Lost or damaged parcels

If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date, including your order number and any relevant photos. We’ll work with the courier to investigate and, where appropriate, arrange a replacement or refund.

Pre-orders and delays

From time to time we may offer pre-order items or experience delays due to high demand or factors outside our control (for example courier disruption or adverse weather). Any known delays or extended lead times will be communicated on the product page or at checkout where possible.

Changes to your order

If you need to update your delivery address or make changes to your order, please contact us as soon as possible at help@monteplc.com. Once an order has been dispatched, we may not be able to amend or redirect it.

Returns and refunds

For information on returns, refunds, and our 40-day money-back guarantee, please refer to our Returns and Refund Policy.

Contact

If you have any questions about shipping or delivery, you can reach us at help@monteplc.com.