Refund policy

Returns Policy

If something isn’t quite right with your order, we’ll always look to sort it fairly. If your product arrives damaged, faulty, or incorrect, please contact us as soon as possible so we can put it right.

To arrange a return, refund, or replacement, email help@monteplc.com with your order number and, where relevant, a quick photo of the issue. We’ll guide you through the next steps.

This doesn’t affect your statutory rights under UK consumer law.

40-Day Money-Back Guarantee

We think monte is great. Honestly, we think it’ll change your life (or at least your hair). But if you give it a proper go and it doesn’t work for you, you can apply for a refund within 40 days of delivery.

monte is designed specifically for hair types 1a–1b, so the money-back guarantee applies when it’s used on the hair it’s actually made for. Bit like blaming a surfboard for not working in a swimming pool.

For refunds under the money-back guarantee, just email help@monteplc.com with your order number and we’ll take it from there. Approved refunds are issued back to the original payment method and usually appear a few working days after processing.