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For questions about your order, delivery, return, subscription or Montx Club membership, contact our dedicated support team:
For all other enquiries, please use the contact form below.
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Frequently Asked
Your question might be answered below.
If not, please use the form above and we’ll get back to you ASAP.
What is Monte?
What is Monte?
The Monte Hair Texturising Tool is our styling product built for fast, effortless texture — adding lift and lasting hold without the crunchy, overdone feel.
Do you offer a money back guarantee?
Do you offer a money back guarantee?
Yes — we offer a 40-day money-back guarantee, as long as you meet the eligibility conditions.
How do I request a refund or return?
How do I request a refund or return?
Email us at help@monteplc.com within 40 days of delivery with your order number, and we’ll guide you through the next steps.
How long does dispatch take?
How long does dispatch take?
We usually process and ship orders within 3–5 business days. Once it ships, you’ll receive tracking details.
How long does one tube last?
How long does one tube last?
With daily use, most people get around 2 months out of one tube (it depends on how much you use and your hair length).
How do I use it?
How do I use it?
Use a small amount on bone-dry hair, work it through, then shape and texturise until it looks right.